Counterfeiting is not the same as refilling or remanufacturing. Remanufacturing is a legitimate industry and just one of our many competitors. A refilled or remanufactured product does not become counterfeit until it is packaged or sold in a way that confuses a customer into believing that they are buying a genuine HP product.
What is fraud?
Fraud is an act of deceiving or misrepresenting, an intentional perversion of the truth, intended to induce a person to part with something of value, usually money. While fraud can occur without the presence of counterfeit products; counterfeiting by nature is a form of fraud.
Why should I care?
When you purchase genuine HP supplies, you get quality and proven reliability that offers consistently clear and sharp output.
Trouble-free printing
HP print cartridges deliver guaranteed performance — no fuss or frustration with toner leakage and messy printouts. Backed by reliable warranty, HP ensures that the customer's printing experience is always hassle-free and enjoyable.
Technology behind perfect printouts
With 70% of the printing system's critical components in the print cartridge, you can be sure that if you're not using HP printing supplies, you're not getting HP printing.
Peace of mind
Dedicated to quality in design and manufacturing, HP stands behind our products with a continued commitment to customer satisfaction that has lasted over 60 years.
How can I tell if I have genuine HP print cartridges?
Quality
Poor or inconsistent print quality is a primary indicator of non-original products.
HP's print cartridges are among the most reliable in the world. The failure rate is less than 1 in 100.
Price
If it seems too good to be true, it probably is. HP does not "fire sale" print supplies or sell "factory seconds."
Packaging
Non-standard packaging or packaging that appears to have been opened can be an indicator of counterfeit products.
Security labels are placed on all toner cartridge packages.
Deceptive marketing
Telemarketers may represent themselves as an HP employee, or an affiliate of HP. HP does not sell supplies directly via telemarketing.
Be wary of offers for cartridges that yield 2 or more times more than the standard HP cartridge.
Watch for offers of 'a free evaluation' or new products offered exclusively from the caller's company.
Free product offers are many times followed by a requirement to purchase extras.
Be wary of telemarketers that are unwilling to provide customer references.
High Quality Print
No fire sale or
factory seconds.
Original HP toner
cartridge packaging
What should I look out for to save me from getting stuck with counterfeit products?
When offers include:
Better prices than those offered by recognised HP distributors.
Limited part number availability.
Cash-on-delivery requirements.
Stories of fire sales, auctions, etc.
Repackaged products
How can I report fraudulent products?
HP is committed to our customers and will vigorously defend the trust invested in HP quality and reliability. We will protect our customers and investigate any reports of fraudulent products with appropriate legal action. To report any questionable activities, please contact us at:
