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October 2006
Dear valued customer!

Some time ago, you indicated you would like to receive information of relevance to your daily business. Therefore we are sending you this newsletter and hope you like it.

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October 2006
e-Support, the electronic version of technical support, isn’t quite living up to its promise. Find out why and how you can make it perform to your standards.

Should you prefer to receive our newsletter in your local language and to be informed about the latest HP products and solutions of your local country only, please update your profile here.
White papers
(1) Active CMDB: Balance openness and automation

(2) The changing nature of tape-based backup

(3) Managed Learning Environments: Access for all

(4) The dangers of using recycled media
Enterprise exchange
» All enterprise products
» Missed the HP StorageWorks Conference 2006?
The opening presentations at the HP Americas StorageWorks Conference 2006 covered an array of topics.
» Knowledge to solve your IT challenges
Use the HP Media Centre & Library to find the latest news, case studies, white papers, leadership articles, and more.
» Take a look at our most current enterprise products and services.

Click here to find out more about the latest promotions in store for you
- Australia
- Hong Kong
- India
- Indonesia
- Malaysia
- Philippines
- Singapore
- Thailand
- Vietnam
  » Make self-serve IT a reality
The promise of e-Support, an electronic version of technical support, is appealing. But studies show that results can be mixed at best. Read how you can overcome these obstacles to e-Support adoption.

 
» 7 steps to becoming a trusted IT advisor
Following these seven basic steps will help IT communicate with and understand business executives to build stronger, more productive relationships.
 
Your features
  » Customise your feature articles   » See all features at HP.com 
» Facilitating ongoing change with SOA
Ongoing change in business requires enterprises to abandon impulsive IT deployments and plan for change in a way that supports moving the business forward.
» Are you prepared for an unexpected IT crash?
Here is an easy online tool to help you understand how well your business is prepared for unexpected IT failure. Simply answer each question as accurately as you can.
» Catch the buzz about HP Storage
It takes more than knowing where information lives to keep a business alive. It takes being able to put information to work.
» Networked storage in ten easy clicks
Now even the remote outposts of an enterprise can break free of the limitations of direct-attached storage, within budget and without storage expertise. Find out how to share disk space, backups and management in just 10 simple clicks.
» Making solutions accessible to everyone
Learn where you can buy a complete solution to accommodate the special needs of someone with a disability or age-related limitation.
» The Real Story on Sun’s 8 socket x86 server
Can real value be found in the eight sockets in x86 servers offered by Sun, especially in light of the quad core x86 processors coming in the near future? Read on.
» Data protection made simple
Virtual tape solutions designed specifically for smaller enterprises, medium business and remote/branch offices can help to eliminate the management challenges of existing ad hoc solutions.
» Back to school: New HP IT Academy
This free on-demand Webinar series brings HP experts to you on topics like IT cost reduction, lowering total cost of ownership and getting more from your IT investment.
» Will the real standards body please stand up?
This installment of the Real Story brings you some facts that you should know about IBM-led Aperi and how it relates to Storage Networking Industry Association (SNIA).
» Linking the physical and digital world
Just imagine; a postcard from the beach uploaded with photos from your vacation. Hospital wristbands holding patient medical files. Here’s more on the wireless data chip that could make it possible.
» Reinventing the business of banking
Australia’s Adelaide Bank was burdened by an accumulation of legacy information systems. Read how by overhauling its core IT infrastructure, this bank reinvented the way it conducts business.
» So you’ve accidentally deleted that document
Now you want to get it back. If you are working locally, then you stand a fighting chance. If it was on the network, you could be in trouble. How do you deal with this disaster?
» How storage service providers stack up
Diverse vendor vision and ability to execute storage services are evaluated in Gartner’s Magic Quadrant for Storage Services report issued 25 May 2006. Where does HP land?
» Playing the new IT game to win
Deborah Traub, VP of HP OpenView Products, discusses how HP OpenView can help IT play a strategic role in the business – identifying new opportunities, opening new markets, reaching new customers
» Why IT consolidation enables business
How are you approaching IT consolidation? Embracing IT consolidation as a core business strategy can become a business enabler, according to new research conducted by market intelligence firm IDC.
» NDTV names HP India top IT hardware company
India’s leading business channel recently hosted its inaugural Profit Business Leadership Awards in New Delhi. At the awards, India’s leading companies were given public recognition.
» Optimising the business outcome of IT
There are no IT projects anymore, only business projects that depend upon IT. Learn about the thinking behind the HP Mercury acquisition and what it will mean for you.
» Case study: The Sydney Opera House
This case study describes a solution that provides the Sydney Opera House uninterrupted support through transaction, accommodates substantial user activity and minimises disruption.
» How will IT change your healthcare delivery?
Is technology the wonder drug of the next decade? Change Artists brings you leaders of the world's largest healthcare services company talking about where they believe technology will take healthcare.
» The silver lining in Sarbanes Oxley
Read how one telecommunications leader sees opportunity in Sarbanes Oxley deadline, and implements IT Service Management for improved operations and reduced costs in addition to compliance.
» IT’s focus shifts from hardware to services
A new IDC reports outlines 10 predictions for worldwide service for 2006 and beyond. Read how HP is aligning with these key success factors.
» Avoiding IT sprawl through virtualisation
Virtual machines can help consolidate and maximise utilisation of a server environment while reducing costs.
» Secure your IT system from staff turnover
IT systems still rely on manual decision making. When IT systems face a crisis, operations depend on key information contained in one specialist's head. OpenView addresses this dangerous dependency.
» The Real Story on HP BladeSystem c-Class
Read the facts on how integrated server, storage, networking and power management solutions can be managed from a unified environment, and will change how you manage and use your computing resources.
Your solutions: Knowledge centre
» Customise your solutions 

SUSE Linux® Enterprise Server 10
» Supporting Novell's newest OS
HP's ProLiant and BladeSystem Servers are supporting SUSE Linux® Enterprise Server 10. Download everything you’ll need and review HP's support and certification matrix for more details.
Support for Windows® Server 2003 R2
» A note on ProLiant integration
This integration note describes the support available for Windows® Server 2003 R2 on ProLiant servers and support for both the X86 and X64 architectures of the Windows® Server 2003 R2 family.
Transition programs for increased performance
» Moving on up to HP Integrity
HP has created transition programs that enable customers running HP AlphaServers or HP 9000 to take advantage of the increased performance, reliability and availability of HP Integrity servers.
New ProLiant models
» Cluster Platform and Platform Express
Read which new ProLiant server models use new versions of the HP Cluster Platform 3000 and HP Cluster Platform Express.
Telecom Activation Solution
» Solutions that enhances performance
Telecom companies that need help to better manage operational costs and enhance your customers’ experience should examine this solution designed at helping you align your strategy with execution.
Integrity Essentials Foundation Pack
» Managing Integrity servers with Linux®
HP Integrity Essentials Foundation Pack for Linux® is a 3-CD set containing the software needed to install, configure and manage Integrity servers with Linux® as part of an adaptive infrastructure.
London Stock Exchange: The world’s fastest
» HP hardware accelerates data delivery
The London Stock Exchange’s Infolect data delivery application supports greater speeds in data delivery, different protocols and continuing dramatic growth in the exchange’s business on HP hardware.

Your products: Driver/firmware updates
  » Customise your products & services   » Download drivers for your products  
» Looking for software and driver updates?
Download available software and drivers here.